FAQ

What payment options are available?
We currently accept Visa, Mastercard, Maestro, American Express, Klarna, Shop Pay, Union Pay, Apple Pay, and Google Pay. All payments are securely processed using SSL encryption to protect your information.

What exactly is Heritage Staples?
Heritage Staples offers refined old money fashion crafted for those who appreciate timeless design, understated confidence, and enduring elegance in every detail.

Do you ship outside the United States?
At this time, we only deliver within the United States. Our focus is on providing a reliable and consistent experience domestically. If this changes in the future, we will share updates with our customers.

How long does shipping usually take?
Delivery typically takes 3–7 business days, with shipments moving Monday through Saturday. Once your order is dispatched, you will receive a tracking link so you can follow its progress.

Is shipping really free?
Yes. Every order includes free shipping within the United States. There are no minimum purchase requirements or added conditions.

What if I need to return something?
If your purchase is not the right fit, you have 60 days from the delivery date to request a return. Simply email us at info@heritagestaples.com, and we will walk you through the next steps.

How long does it take to receive a refund?
After your return has been received and approved, refunds are processed within 7 business days. Your bank or payment provider may take additional time to post the funds to your account.

Can I exchange an item instead of returning it?
Yes, exchanges are available. Contact us at info@heritagestaples.com and let us know what you are looking to exchange, and we will assist you with the options.

Is my personal and payment information protected?
Absolutely. Safeguarding your data is a priority for us. Heritage Staples does not store sensitive payment information, and all transactions are handled through secure, encrypted systems.

My order has not arrived yet. What should I do?
Please start by checking the tracking link sent to your email. If more than 7 business days have passed and your package has not arrived, reach out to us at info@heritagestaples.com and we will investigate promptly.

Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Contact us as soon as possible after placing your order, and we will do our best to help.

Need more assistance?
Our team is always happy to support you. Send us a message at info@heritagestaples.com, and we will get back to you as quickly as possible.